Most organisations run on knowledge that lives in one or two people's heads. That works fine until it doesn't — someone leaves, someone's on leave, or something breaks at 2am and the person who understood it isn't reachable.
This is about closing that gap: runbooks, handover packs, and process documentation written so someone outside the specialism can actually follow it, not just tick a compliance box. Strong on document control and organisational compliance, having built governance packs from scratch — including the full governance documentation for BRSA, covering policy structure, version control, and the audit trail behind it.
Good documentation isn't a formality bolted on at the end — it's what makes the rest of the work survive contact with reality.